What is CRM Software?

In order to make the right choice, “ What is CRM?” you need to know. This acronym stands for “ Customer Relationship Management ” in English. Simply put, CRM software is the computer tool that enables a company to optimize customer relationships. The software is particularly interested in business relations. When it comes to customer relations software , CRM software comes to the fore.

There are different CRM tools in the market that you can use according to your business needs . In fact, it’s even possible to create a personalized CRM. Either way, we’re talking about professional software that goes beyond the simple Excel sheet.

The answer to the question of what are the best CRM software and best CRM software you can use for your company, and the options are as follows :

• monday.com
• Freshsales
• Hubspot
• Pipedrive
• Efficy
• Salesfores
• Microsoft Dynamics
• V-TIGER
• Espo CRM
• TeamGram

monday.com: CRM software for teams

monday.com platform is used for multiple tasks that teams can use. Basically, it is a project management software. However, due to its flexibility, it can also work in other areas of use. This CRM software is designed to optimize sales and collaborate on business opportunities.

Also, this tool allows you to very easily synchronize with other online software, for example to share business documents. CRM software also allows to create task automations such as automatic reminders or notifications about deadlines. 

Freshsales: A powerful CRM that is truly free!

What are CRM software? If you are looking for quality free customer relationship management software, Freshsales is definitely the right choice. Freshsales is the kind of software that teams of any size can use. Ideal for businesses that want to process customer inquiries quickly. It is known for its ease of use and richness of features. 

It has a wide variety of sales-related features that will not leave you indifferent. It allows you to find better leads, design and manage sales flows by interpreting buying signals and behaviors. It also lets you record the progress of a proposal or distribute tasks between teams.

Here are some of the best features of this CRM tool:

• It allows you to rate potential customers based on their behavior. This is important for prioritizing leads and targeting sales.
• It has a drag and drop system to create visual and easy to interpret sales channels.
• It enables automatic assignment of leads among team members to improve the organization of the sales department.

Main advantages of Freshsales:

• It provides most of the features you expect from a CRM.
• It is easy to use.
• There is a Chrome extension that integrates with Gmail.
• Forms and data funnels can be customized

HubSpot CRM: A very popular free CRM solution

HubSpot has made a name for itself as a provider of software solutions for sales and marketing teams for several years. First of all, it is useful to remind; HubSpot CRM is geared towards sales teams. However, the software has the advantage of being able to sync easily with marketing needs.

HubSpot’s starting price is free, making it ideal for small to medium businesses or SMBs. The user interface is well designed and the software integrates well with other products of the brand. HubSpot is a great choice for those who need a reliable, well-maintained platform.

This application is an easy to use application that offers the best rated features of this type of software. It can be used to manage a company’s sales and relationships with customers or potential customers.

It offers companies a variety of tools that fit perfectly into inbound marketing and the most modern processes in the field.

Main features of Hubspot CRM:

• Contact log: Stores the contact data, company profile, status of each transaction and other information necessary for the successful sales process.
• Automatic event recording: This tool is used to capture any call, email or meeting. It can be synchronized with Gmail, Outlook or HubSpot Sales. So your team always knows where they are and how to move forward.
• Line analysis: You can see your sales funnel in a well-defined dashboard and view transactions in any period. Like appointments set, contracts sent, deals won or lost.
• Send, track and optimize email templates: You can communicate with one click. With personalized e-mail templates you can send, you can quickly give the answers expected from you. In addition, click and open rate tracking is performed automatically.

Pipedrive: CRM for beginners!

Pipedrive is another CRM tool specially designed for SMBs with its user-friendly interface and sales-oriented tools. It offers advanced features such as efficient reports and chatbots for websites.

This sales CRM program helps you design and plan sales strategies, track pending offers. It also enables a series of actions that will bring you closer to your goal, new customers for your business. It also has a mobile app. And it has a really easy to use interface.

The price plan of this CRM software is quite competitive. It has prices starting from 12.5 Euros per month for the most basic option.

The main advantages of Pipedrive are:

• Easy-to-use interface
• Optimal synchronization of emails and calls
• mobile application

Efficy CRM: The Best CRM Program in Europe!

This software takes the form of a platform from which you have access to various data. These data are; customer service, sales and even your company’s marketing and so on.

The purpose of this CRM software is to strengthen sales and provide real customer support for you. It is also to create significant autonomy for your business in different aspects of marketing. It is therefore a valuable aid in the execution of your communication campaigns.

If you want to achieve original and unique standards in your work, you can choose this software.

Salesforce: The Most Famous CRM Software

Salesforce is the world’s leading CRM platform. Its community consists of thousands of businesses. It provides services to many companies from small and medium-sized enterprises to large enterprises. Its integrated tools and applications are used to offer a business’s services, promote its products, and start selling. If you want to accelerate sales and increase productivity in your business, you can choose this software.

Salesforce has become a reference point all over the world. For this reason, its efficiency and performance are indisputable. On the other hand, you should know that it takes some time to configure it compared to other solutions like Microsoft Dynamics CRM.

Key benefits of Salesforce:

• Wide range of advanced features and customization options
• Powerful social collaboration tools
• Use of third-party or proprietary applications

Microsoft Dynamics: The American Software Giant’s CRM Tool

Microsoft CRM continues to occupy the heart of SMBs after the implementation of several new features. This computer tool is easy to use, especially thanks to its redesigned structure. Microsoft Dynamics CRM software is also cloud-based for quick and easy access from any location.

This software; It combines sales, customer service, finance, field service, business management, marketing and customer information. The advantage of this tool is that this solution evolves with your activity and keeps track of your daily changes!

V-TIGER: Accessible CRM Software

This software is specially designed for SMEs. It enables simplified management of accounts, company contacts, customer support, product catalogs and even your employees’ calendars. This solution is not as comprehensive as other CRMs, but allows for easier management of small or medium builds.

This CMR tool provides more easily usable options for beginners. It appears to be a solid and practical benchmark for a human-scale company.

ESPO CRM: Open source CRM tool

This CRM tool was created in 2014 and has around 25,000 active accounts. The platform is easy to use for users to get started quickly.

This CRM software is ideal for a midsize business looking to improve account management, calendar usage and automation of the sales process. If you want an open source CRM solution, the best open source option right now is ESPO CRM.

If you want to use it in the cloud, you need to know that the subscription plans of the software are paid.

TeamGram CRM

The biggest advantage of this software is that almost every transaction can be performed in Turkish. This is exactly why it is one of the most preferred software in Turkey. Thanks to its Turkish language support, it works in full harmony with the team.

With this software, you can closely follow both customer relations and teamwork. You can review all stages of your business process and current opportunities. You can also observe who made which sale or who neglected which sale.

It is also possible to follow the goals you have set for your business from the software. Thus, daily, weekly, monthly or yearly targets can always stay up to date. The software will inform you how far you have reached your goals. Of course, this is a move that will increase the motivation of the team.

There is also a free trial version of this software that you can use to motivate the team.

How Do I Choose the Best CRM for My Business?

Many businesses are searching for the best CRM software. The best CRMs on the market are those that combine absolutely all the customer information you need into one platform. Thus, your sales team has control over the “user profile” of each registered customer. However, it would be advantageous if the software also offers other tools.

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This lets you know who is most likely to buy, what the customer’s history is with your business. It also allows you to determine how your customers relate to your business. Knowing this information is essential to better manage sales, especially when the contact list is large.

There is no single CRM that is best in every situation. So the answer to this question is this: what is the best CRM software is up to you. Based on this, we can say that choosing the best CRM depends on which one best suits your particular business situation. It’s also important that the software adapts to the users and team you need. Another factor is how your workflow fits into the software.

Some options are suitable for someone who does not make a lot of contact at once. Some are suitable for someone who does not want English software. Our advice in this regard is to choose 3 or 4 softwares that best suit your profile and try their free trial versions if possible. In this way, you will determine which CRM system is best for you and your business.